Thai Wellness and Massage Training

Cancellation, Refund, and Attendance Policy

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1. Registration & Payment

Enrollment in any continuing education (CE) course is confirmed once full payment is received. Class sizes are intentionally limited to ensure high‑quality instruction. Your registration reserves a seat exclusively for you.

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2. Student Cancellations

To maintain fairness and allow other practitioners the opportunity to enroll, the following cancellation terms apply:

• 14 days or more before class: Eligible for a full refund, minus a $25 processing fee.

• 7–13 days before class: Eligible for a 50% refund.

• Less than 7 days before class: Non‑refundable.

Refunds are issued to the original form of payment unless otherwise stated.

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3. Transfers & Class Credits

• Students may transfer to another scheduled class once, at no charge, if the request is made at least 7 days before the original class date.

• Transfer requests made within 7 days of the class may incur a $X transfer fee.

• Class credits must be used within 12 months of the original class date.

• Credits and transfers are non‑refundable once issued.

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4. No‑Show Policy

Students who do not attend their scheduled class and do not notify Thai Wellness and Massage Training in advance will be considered no‑shows.

• No‑shows forfeit all tuition.

• No refunds, transfers, or credits will be issued.

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5. Late Arrival Policy (Including NCBTMB Requirements)

Thai Wellness and Massage Training adheres to NCBTMB (National Certification Board for Therapeutic Massage & Bodywork) standards for continuing education.

• Students must be present for the full duration of the class to receive CE credit.

• Students arriving more than 10–15 minutes late, or missing equivalent time during the class, may not be eligible to receive CE hours under NCBTMB attendance requirements.

• If a student arrives late and cannot be awarded CE credit, the class fee remains non‑refundable and non‑transferable.

• Instructors may deny entry to late arrivals if participation would disrupt the learning environment or violate NCBTMB standards.

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6. Instructor or School Cancellations

In the rare event that Thai Wellness and Massage Training must cancel a class due to low enrollment, instructor illness, or unforeseen circumstances:

• Students may choose a full refund or transfer to another available class date.

• Notification will be provided as early as possible.

Thai Wellness and Massage Training is not responsible for travel, lodging, or other expenses incurred due to class cancellation.

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7. Emergencies & Special Circumstances

We understand that unexpected situations can arise. Exceptions to this policy may be granted at the discretion of Thai Wellness and Massage Training and may require documentation.